Q: How do I place an order?
A: Simply browse our website and select your desired products. Choose the appropriate size and color, then click "Add to Cart." When you're ready to complete your purchase, click the shopping cart icon, review your items, and proceed to checkout. Follow the prompts to enter your shipping information and finalize the payment.
Q: What payment methods are available?
A: We accept a variety of payment methods, including credit cards (Visa, MasterCard, American Express), Google Pay, Apple Pay, and more.
Q: How long does it take to process an order?
A: Once your order is received, we typically process and ship it within 2 business days. You’ll receive an email with tracking information so you can monitor your order’s status at any time.
Q: What is the delivery time?
A: Delivery times vary based on the destination country and shipping method selected. Standard shipping generally takes 10-15 business days, while expedited shipping takes 7-10 business days. Please note that unexpected delays may occur during transit.
Q: How can I track my order?
A: After your order is shipped, you will receive an email with a tracking number. You can use this number to track your order on our logistics partner’s website.
Q: How do I return or exchange an item?
A: If you’re not satisfied with your purchase, you can request a return or exchange within 30 days of receiving the product. Please ensure the item is unused and in its original packaging with tags intact. Contact our customer service team for return/exchange instructions and addresses. For more details, please refer to our return policy.
Q: Who covers the shipping costs for returns or exchanges?
A: If the return or exchange is due to a quality issue or incorrect item delivery, we will cover the shipping costs. However, if the return or exchange is for personal reasons, the buyer will be responsible for the shipping charges.
Q: Do you offer membership plans or promotions?
A: Yes, we offer exclusive discounts and special offers for registered members. Keep an eye on our website and social media channels for the latest promotions and event updates.
Q: How can I contact customer service?
A: You can reach our customer service team through the following methods.