We hope you are pleased with your purchase, but if you need to return an item, we are here to help. Please review the following policy to understand our return and refund procedures.
Return Conditions
We accept return requests under the following conditions:
· The product must be unused, unwashed, and in its original condition.
· All original labels and packaging must be intact.
· The return request must be made within 30 days of receiving the item.
Return Procedure
If you need to return an item, please follow these steps:
· Contact Customer Service: Reach out to our customer service team via email or phone, providing your order number and the reason for the return.
· Obtain Return Authorization: We will respond to your request within 48 hours and provide you with the return address.
· Return the Item: Send the item back to the provided return address, ensuring that your order number is included in the package.
Return Shipping Costs
· If the return is due to a product quality issue or an error on our part, we will cover the return shipping cost. We may request photos for documentation purposes.
· If the return is for other reasons (such as a change of mind or an incorrect purchase), you will be responsible for the return shipping cost.
Refund Processing
· Once we receive and inspect your returned item, we will process your refund within 5-8 business days.
· Refunds will be issued through the original payment method, and the time it takes to receive the refund may vary depending on your payment provider.
Exchange Policy
· We do not currently offer direct exchanges. If you need a different size or color, please return the item and place a new order.
· The exchange process is the same as the return process. Please contact our customer service team to obtain return authorization.
Special Circumstances
· If you receive a product with obvious quality issues, please contact us within 30 days of receiving the item and provide relevant photos and detailed descriptions. We will offer a return or refund solution based on the specific circumstances.
· If your order is lost or damaged during transit, please contact our customer service team immediately so we can investigate and resolve the issue.